FAQS

NIDOO creates elevated everyday essentials for babies and toddlers. Thoughtfully designed in premium natural fibers, our collections combine comfort, quality, and playful color for modern childhood.

Inspired by childhood. Made to be lived in.

At the heart of NIDOO are carefully selected natural fibers, including baby alpaca and Peruvian Pima cotton.

Our fabrics are chosen for their exceptional softness, durability, breathability, and comfort against delicate skin. Some styles include a small amount of spandex for stretch and ease of movement.

Baby alpaca is one of the world's finest natural fibers. It is exceptionally soft, lightweight, naturally temperature-regulating, and warmer than traditional wool.

It is naturally low in lanolin, making it gentle against sensitive skin.

Pima cotton is known for its extra-long fibers, creating a fabric that is softer, smoother, and more durable than conventional cotton.

The result is everyday pieces that feel incredibly comfortable and maintain their quality wash after wash.

Our products are thoughtfully crafted in Peru by experienced makers who share our commitment to quality, craftsmanship, and responsible production.

Our sizing follows your child's age range as a guide.

If your little one is between sizes or you prefer a longer fit, we recommend sizing up.

For detailed measurements, please visit our Size Guide.

Always follow the care label on each garment.

Pima cotton and baby alpaca loungewear

• Machine wash cold on a gentle cycle.
• Wash with similar colors.
• Air dry or tumble dry low.
• Do not bleach.

Baby alpaca bunting suit

• Hand wash cold or dry clean.
• Lay flat to dry.
• Do not tumble dry.
• Store folded rather than hanging.

Following these instructions will help preserve the softness and shape of your NIDOO pieces.

Orders begin processing quickly. If you need to change your shipping address, modify an order, or request a cancellation, email us at hello@wearnidoo.com as soon as possible.

We’ll do our best to help, but changes or cancellations cannot be guaranteed once processing has begun.

Yes. NIDOO ships throughout the United States, Europe, and select destinations worldwide.

Shipping costs and delivery times are calculated at checkout based on your location.

Once your order is on its way, you’ll receive a tracking number by email.

We offer complimentary standard shipping on U.S. orders of $125 or more and on orders within the European Union of €125 or more.

Orders are typically processed within 1–3 business days.

Delivery times vary depending on the destination and shipping method selected at checkout. Carrier estimates are not guaranteed, and international orders may experience customs delays.

Once your order ships, you’ll receive a tracking number by email.

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

These charges are the customer’s responsibility and are not included in the shipping cost shown at checkout. Duties, taxes, and import fees are non-refundable by NIDOO.

Please check around the delivery location, with members of your household or neighbors, and contact the carrier directly.

If you still can’t locate the package, email us at hello@wearnidoo.com with your order number and tracking details so we can help investigate.

Return requests must be submitted within 15 days of delivery. Items must be unused, unworn, unwashed, and in their original condition with all tags attached.

Domestic and international returns are accepted. Customers are responsible for return shipping costs, and approved returns must be shipped within 7 days.

Items marked Final Sale are not eligible for return or refund. Original shipping charges, duties, taxes, and import fees are non-refundable.

Refunds are issued to the original payment method within 10 business days after the return has been received and approved. Your bank or payment provider may require additional processing time.

We don’t offer direct exchanges. Simply return the unwanted item and place a new order.

Please contact us within 7 days of delivery at hello@wearnidoo.com with your order number and clear photos of the item and packaging.

We’ll review the issue and help arrange the next steps.

For questions about your order, sizing, or products, please contact us at:

hello@wearnidoo.com

We are happy to help.